Has been very good with no repairs in 4 years. It is good on fuel for such averaging about 20 miles to imperial gallon in town and 32 hwy. We will see how reliable it is in the future as the warranty is over and instead of getting the further 3 year warranty I decided to take a chance and see how the repair history will be. So far only oil changes, brakes, and gas. None of which would be covered under warranty.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

I have owned several Mercedes vehicles through the years -all of the SUV size. In July 2013, I decided to downsize to the E Wagon which uses the low-profile tires. I have had nothing but bad experiences with flats and bubbles after driving the car for long periods of time. I am on my 9th tire change! Thankfully I have the tire insurance, but Ive asked Mercedes to change my tires to a better quality tire other than the continental tires they keep putting on my car and they refuse. I feel this is a safety issue, especially since I have two handicapped children that I drive around in my vehicle back and forth to school. On Friday this past week, my tire pressure suddenly went low on the driver front side. I drove immediately to the dealer and had him check the tires. They said there was nothing wrong with my tire and said my tire pressure gauge was off. They also said they checked all my tires and they were good. I took a ride on the weekend, approx. 80 miles and upon return home, late on Sunday night, my tire on the passenger front started to deflate. I called roadside assistance and they had to come out after midnight to change my tire. I went directly to the dealer the next morning and they said not only did they have to change that tire but the two rear tires have bubbles on them now. I asked to speak to a manager and they said there is nothing wrong with the tires, that its a problem of the road. Every time I come to this dealer, the waiting room is filled with tire issues and the service managers are telling all of us the same b.s.I think the Mercedes company should be investigated on this issue. Luckily I have the insurance, but this has taken many hours away from me at work and my family having to drive the half hour to this dealer all the time to fix this car. Not to mention how uneasy I feel driving this car is very hazardous. I cant get out of the lease, and upgrade. I tried, but I would lose so much money on the trade. It is not fair. I need help!

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I bought an ML 6.3 AMG from Mercedes Inchcape with five thousand miles on the clock. They charged me top book price. When driving, I felt the steering was not quite right. I took the vehicle back to the dealership several times and was basically fobbed off. I then paid an independent engineer to inspect the vehicle. His findings were that the vehicle had been in a front end crash. It had had several new panels including wings and front bumper, even the headlight was superglued in. I have stopped the payments on the vehicle and put my complaint to the dealership in November 2011. They eventually sent their manager out in the middle of January 2012. All he did was take photographs of the jeep on his mobile phone! And he eventually sent a letter to my solicitor stating that he could not say the vehicle as not road worthy. This has been explained to him that my complaint is that I was sold a vehicle under false pretenses, as I was not informed of any repair work being carried out prior to me purchasing the vehicle. And if I was, I would not have completed the purchase, as stated I paid top book price ($90K+). I have informed both the dealership and Mercedes Inchcape that I have rescinded the contract with them and I am requesting all monies paid to them be returned to me.

2008 Mercedes Benz C230, had to replace front drive shaft. OK this one had 230000 km. but now on my other Mercedes 2013 C300 got only 104000 and same problem front drive shaft U-joint gone. Dont think there will be a third one. Just like President Bush said fool me once shame on you, fool me twice,you will never fool me again.

I purchased a new 2017 Mercedes Benz Sprinter van and at approximately 5000 miles I started having transmission issues. I brought it to the dealer 3 times for the same issue. Every time they tried different things from updates to the control module, replacing the valve body to even swapping out the transmission control module all with no resolve. They even had a technical rep come out and after 3 weeks in the shop it’s still not working correctly. I’m convinced that their technicians are glorified part swappers and they have no clue what theyre doing. This is my first experience with Mercedes Benz and it’s going to be my last because to date this issue has cost me over 25k in lost business from not having my van and Mercedes Benz could care less.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benzs multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased. Recently we noticed that when we first start driving the car has a noise on the right side, the noise is most noticeable when applying the brake and when releasing the brake. On December 2nd, we took the car to Mercedes Benz of Valencia and to say that the service department staff was UNWILLING TO HELP is a gross understatement. The service manager was derelict of his responsibility. First he said there was no loaner vehicle available therefore, no one could examine our car, when in fact I had called twice to confirm that a loan vehicle would be available to us when making the appointment. Then second he said nothing could be done to examine the noise in our car because the car had been in an accident, therefore warranty was not attached, but could not show me any of that in writing. Further, the accident was a minor one with only minor body damage which amounted to a $3,400 repair job and no engine damage was sustained. We stressed on multiple occasions that we needed to establish whether the noise was engine related or a result of accident related body damage. They eventually did agree to keep the car for examination, they called the following day on December 3rd and told us to come and get the car. Bill the service representative stated that they heard the noise when applying the brake and said there is nothing they can do because the brakes on the car are new and that they do not know what is causing the noise nor what could be wrong with the car. We are concerned and, worried about our safety, not to mention flabbergasted that the auto manufacturers employees are unwilling to diagnose the problem and are demonstrating a blatant disregard for brand integrity or customer safety. There was no report given to on what type of examination or assessment if any at all was performed on the car. There was no print out of areas examined and findings observed, it appears they kept or car overnight and called us in the morning to fetch it. Given that brakes are a very important part of vehicle operation we are shocked that the service department has displayed such a lackadaisical attitude towards a potential safety risk. We purchased the car which has up to 50,000 mile warranty or 7 years whichever occurs first and the additional repair package for peace of mind expecting to get the proper service that would address any issues and instead we were told by the vehicle manufacturer service department that there is nothing they can do and further they do not know what is causing the malfunction in a car manufactured by Mercedes and covered by a 50,000 mile warranty. There is something very wrong with that.

Our 300c has approximately 29,000 miles on it and has gone through 2 sets of tires already! Just returned from the MB dealer and was told that the 2d set of tires was of low quality that is why they are cupping. If that was so, why did the original set do the same thing at 15,000 miles? Apparently, there is something wrong with the car design. The quality of the car, a 2010 is definitely not what Mercedes used to build.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k. This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

My brand new 2016 Mercedes was damaged during delivery on 4/16/2016. The car has been sitting in the body shop since that time because Mercedes couldnt ship a replacement left headlight to the body shop. Mercedes provide us more than 5 delivery schedules, but each time they failed to deliver the part. Talked with Mercedes Customer Assistance Center (CAC) representative multiple time. They are clueless on why they couldnt ship the headlight part and have no idea when the parts will be available. CAC couldnt answer how they provided us multiple delivery dates, but never able ship the part. Is the parts department just lying to us on the delivery dates? They couldnt answer that either. I told them I dont understand why Mercedes cant ship a headlight part, but Mercedes has no problem continue shipping S550 cars!!! They have no answer. #mercedesbenzusa #MBsummer #S550

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

Unfortunately I cannot repeat my exact sentences since my complaint had to be inserted to a form provided by Mercedes Benz. My complaints were about rear bumper parking sensors and seats. I have not heard anything from the Mercedes Benz up until today and I have not received any acknowledgment that my complaint was received and would be duly addressed in due time. That is a real shame for a world leading automotive company.

I have driven Mercedes Benz for nearly a decade. I have trusted the brand; I have trusted the Mercedes-Benz dealership in Fort Lauderdale. However, recently this trust was betrayed. Additionally, I have always purchased my cars there, and always taken my car there for service. I recently took my car in to get the lights replaced. A week later the car was ready. As I drove off the parking lot, I opened the glove compartment, and it fell to the floor. I quickly called my service advisor; he suggested I take it in as soon as I could. And I did; after assessing the damage, the service manager called me and became argumentative, refusing to take responsibility. He not only betrayed my trust, he insulted me, his last words were: We are going to have to agree to disagree on this one. This is not remarkable customer service; in fact, its no customer service at all. The damage is self-evident, an obvious blunt force and trauma to the glove compartment. A client for a decade; I was planning on purchasing my next car there next year; not to mention, I spent close to $4000 on the lights and back breaks. If you want quality, chose a different dealership.

E320 Brake failure - Driving on US1, rush hour, normal speed, suddenly the whole dashboard turned red and says brake defective, stop vehicle. Dont have time to react. Crashed into 2 other cars after few seconds. Horrible experience. Dont know what to do from here. Anyone any suggestions?

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

2014 Mercedes S550 4Matic - Humming noise between 50-60 MPH. Ray Catena of Edison, NJ kept my car for 4 days trying to figure out what the issue is. They said they contacted Mercedes and said Mercedes is aware of this issue. I will be contacted when there is a fix. I said can you put a date on the fix, they said NO. What am I suppose to wait 5 years for a fix? Dealer said to contact Mercedes customer service and be a Pain in the butt and see if they will declare my car as a lemon - well that didnt work. Mercedes contacted dealer and dealer said, they have duplicated this same issue in several other S550 and that it is a part of 4Matic system. Bottom line: Getting rid of Mercedes and never buying it AGAIN in my life. Stay away from THIS BRAND.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

Very good driving and comfortable roadster. Love the fold back convertible top. Has power and performance. Gets great gas mileage. Feel very safe and secure in vehicle. Would highly recommend. Only downside is it runs on premium gas and costs a bit more to service.

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

I bought a used 2012 C300 MB from a dealer with 24,600 miles. The vehicle has 4 years 50000 miles warranty. The ac on the car stop working no cold air. I took the vehicle to MB South Orlando to repair the ac. The vehicle was involved in an accident on the left front fender and was repaired and they leave out some missing weather strip rubber when the repair was completed. The car had 29,300 miles and still under warranty when I took it to this money hungry dealer. The service technician said the warranty on the vehicle will not cover the repair due to missing parts under the hood that has nothing to do with the AC and I have to pay for 3 hours labor at $150/hr to diagnose what is the reason for no cool air.I took the vehicle to my local mechanic shop and in less than 5 minutes he found out the condenser was bad. I had him replaced it for a cost of $497.00, just a few more than the cost for a so called certified technician to find out what was wrong in the first place at the dealer. I contacted MBUSA and the fool I spoke to also resonating the same sentiments the service adviser at the dealer told me. So I said to him if I buy a car at the dealer upon driving it out to the road the car was hit that means the warranty is void? He said no, so I was very confused with this fool as well. I have 5 vehicles and all warranty job done on them I did not had to pay a penny to have the repairs done at the dealers. Both MB South Orlando and MS USA are all thieves. I told the person at MB USA the way warranty works is you take the vehicle in to a dealer, they find the problem, the warranty dept. is contacted and they pay the dealership for the repair cost.This ** about diagnostic cost is all a scam. All you MB lovers out there beware, do not buy cars from this dealership and do not buy Mercedes Benz vehicle. They are overpriced, the dealers and corporate office provides the WORST customer service ever and all you are left with is the bill to pay. In short they suck. If I had purchased a used vehicle from MBSO with warranty on it I assumed they would have fixed it. I guess they were not happy I bought the car from other dealer. This is the last MB I will ever own.

Loved the comfort, the handling, the speed and of course the luxury of a Mercedes Benz SL500. The convertible was spacious even with a retractable top. The seats were very comfortable and the interior actually suited passengers and drivers of all shapes and sizes comfortably. I loved the safety features but I also loved that many were intrigued enough to learn more about the car and the comfort of the ride. However, I dislike the sticker price. But I enjoyed the driving experience. I was confident at every moment that I would have a safe ride, yet sporty and fast. It was a bucket list dream come true item to check off!

I would like to complain about an incident that I had with my Mercedes car and needed information is attached: copy of the car license including the chassis number, car owner name, car model, with the rest of the required data; pictures of the car after the incident to show the severity of the incident and to imagine the danger the passengers faced because of the weakness of the car body of the vehicle; picture of the car after the accident and after the body destruction of the car with the severity of the incidence and the fact that the air bags did not open at all which caused the passengers to suffer from extreme injuries; a scanned copy of the police report, including the part which declare the non opening of the air bag after previewing the police proof.First, weakness and negligence and recklessness and ill received of the complaints of clients, particularly the receptionist on the phone and example of this is the denial of the existence of customer service employee. After requesting to speak to the director, she transferred the call to the customer service employee in charge.Second, after examining the car at the workshop after the incident, there were specialists who refused to give a report about the situation of the car, and of deficiencies in the vehicle which caused the non opening of air bags which was extremely dangerous to the passengers.We require to have our rights back with direct compensation for the size of the injury to the passengers of the car in order not to damage the reputation of the company in Egypt or we will be forced to resort to the parent company abroad or to contact the legal authorities specialists in this matter to give us our rights. I require documented investigation with the staff of the company because of behaving in an inappropriate manner with the customers in a company such as Mercedes.

Many people seem to complain as just read on this site about MB. I currently own a 95 SL500, a 2004 S55, and a 2017 GLC300. If you search for an SUV of the small size like the GLC, you will see that there are many choices and the price seems to be all the same. We looked at GM as I also have a 20 year old Tahoe that I use to tow stuff. For the money the MB is comfortable and particularly nice looking for a car of the type (I will have to say kinda common) but it still has the status of driving a Mercedes. But in many cases we found it cheaper than other brands.As for my 21 year old SL it has 45k on the odometer and I have done all the maintenance like it was being driven every day and I havent thought twice to get in and take a long trip. It cost 102k 20 years ago and my house was a few bucks more, you have to treat it as a car built for speed and handling so expensive is the word to describe the car. Even though you can buy one for 4 thousand bucks, it is still a 100k car.The S55 is simply a great pleasure to drive with so much power and 3 feet between the front seats and the back seat. My only complaint is the model prior was in my opinion better looking but again you expect the car to perform as new and it will with proper fluid changes, brake, cooling etc. This car is as new and handles that way, if you wait for items to break then usually because of engineering many other parts will need repair. The best thing to say is taking care of these cars and learning how to do the maintenance will save money and also let you see problems that are required for a repair. Enough said.

This cars performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

I have a Mercedes E 350 and expired warranty in May 2011. It was always repaired by two dealerships near me. Now, while I am driving, car stalls and check engine light comes up. Isnt this a serious safety issue? Why not Mercedes Benz of USA not recall this issue and fixed the problem? People can be killed on the highway when this happens? This happened to me almost five times up to now. I called both dealerships and they cant take the car until middle of next week as of today (December 23rd, 2011). I am so frustrated with this serious safety issues that we are having with this E350 model or any other. Could you be able to help consumers as ConsumerAffairs.com?

The Good- I brought my first GLE-350 Mercedes in September of 2016. I love the look and thought the Customer Service would match the luxury feel of the car and it did, until it didn’t. I attempted to give a jump start to another driver at the Detroit Zoo in Royal Oak and my beautiful SUV started displaying “Inoperable”. I called Roadside Assistance and Michael from the Bloomfield Hills location came to my rescue, literally. Michael, was great. He diagnosed the issue with my SUV. He stayed with me and explained the issue to the towing companies. His expertise and professionalism was phenomenal. Michael use his expertise to force my car into neutral even though another Mercedes representative stated that it couldn’t be done. My SUV was dropped-off Sunday evening at the Novi location near my home. Michael called me Monday morning to inform me that he explained what was going on with my SUV to the service tech at the Novi location. I called the Bloomfield Hills location to inform the Manager, Steve on how great Michael has been to me. I told Steve that because of Michael’s great customer service skills I wouldn’t mind staying with the Mercedes brand. The Bad & the Ugly-I arrived at the Novi location at 9:00AM to see what was going on with my GLE-350. I was greeted by Serica, so I asked about the status of my SUV. Serica told me she just started at 9:00AM as she checked her computer. Serica stated that it was assigned to a technician and without an appointment I was lucky to get in. Also, that she would call me with any updates. I thought to myself since I’m already here why wouldn’t she ask the technician the status. Two minute after I left, Serica called and told me the parts had to be ordered and that it would take 4 days. I asked Serica for a loaner car.Four days was a long time and I need a car for work. Serica, stated that no cars were available and that I would have had to book a car two weeks in advance. If I would have known two weeks ago that I was going to blow a fuse in my SUV then I would have planned. I called again on Tuesday, and asked for a Manager. I spoke with Johnathan to see if I could get a loaner car for work. I was highly disappointed in the customer service at the Novi location. Johnathan haven’t returned my call from 9:30AM Tuesday morning.On the other, Serica called to tell me that they are hoping to receive the part sooner than 4 days. In the meantime, I have a credit on my account because I paid my SUV bill for the remaining year with no car to drive. I truly expected Mercedes customer service to be best-in-class. I have driven an Acura for years and Acura’s customer service is top-of the-line. I really thought with a slogan like “Drive the best or nothing”’ the customer service would surpass the rest and be the best, boy was I wrong.

2017 Mercedes GLC300 GPS is horrible and dangerous. It tells you, Prepare to turn left/right, but doesnt say when, or what street, or what lane. It gives the street or off ramp 500. I advance only. So when I went into right lane & its a right turn only lane so I have to turn but thats not where I was to go! This happens constantly. When I was in HOV lane of freeway GPS said, Exit freeway, but cant from HOV lane. Also on freeway it says, Prepare to exit right, so I go into right lane but the correct lane was 3rd from right lane. THIS GPS WILL CAUSE ACCIDENTS!Additionally to input request you have to go through multiple steps. The MB service staff says its cumbersome & they dont use it on their cars. It also says some roads are not mapped. IF YOU BUY A MB GLC300, DONT PAY EXTRA FOR THE GPS. I now have a Garmin on my dash after spending 2-3K on the MB GPS. The wire is 00Pl Lo. Ugly & it partially blocks my vision but at least it gets me where I want to go safely.

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

My E500 4Matic car does not run and the MB dealership wants me to pay 7500$ for a temporary fix. When I purchased it NEW it immediately went bad... I have paid over 12,000$ for the same issues and now I find out there was a class action suit against MB.. What I have been trying to get here in Florida is an attorney to start one.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wifes car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a HALLLLO no face to face contact. Impolite then I was reprimanded that I was early YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. Im not paying to have my tires put back on, WELL YOU BETTER TALK TO ANOTHER STAFF. In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff WHAT DO YOU WANT ME TO DO WITH YOUR TIRES. Now Im asking, “Is this a joke”, for 15 minutes’ worth of work Im there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff YOU DONT KEEP YOUR CAR VERY CLEAN DO YOU. Now we really get bazaar. MR STAFF says YOU’RE CRITICIZING ME PERSONALLY. Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me WHAT DO I DO FOR A LIVING. I expect an apology from senior Mercedes management. Completely unbelievable.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

I have a 2009 Smart car and the paint top clear coat is peeling off all over the car. If you google this issue, you will see that many of the Smart cars have paint issues, especially the red ones (which mine is). I called the Smart headquarters and I was instructed to apply for the Goodwill out of warranty process. I went ahead and got the estimate from their approved Auto shop and submitted that. I received a call today from Adam from the Mercedes-Benz headquarters and my request to have the car painted was denied. I saved for 3 years to purchase that car new. It now looks terrible and Mercedes-Benz has to know that this is an issue with their Smart cars. So, now I ride around in a crappy looking car. When people ask me how I like my Smart car, I take them for a walk around my car and then inform them that Mercedes-Benz will not back this issue up. I am very disappointed with their customer service. You would think that it would make more sense for them to fix the problem, versus me riding around in a crappy looking Smart car. Clearly, they dont care about their customers and keeping them happy. I would never recommend any Mercedes-Benz dealership. I should have bought a Subaru based on their excellent customer service.

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

I bought a 2003 Mercedes E500 in early 2015. Thought I was getting a good deal on a used luxury car with less than a 100k miles. In less than a year I have spent a little over 3 thousand dollars in repairs. And that is going somewhere other than the actual dealership which would of cost me 3X as much! One of the main reasons I bought a Mercedes was because I thought they were supposed to be reliable cars. The only thing I have been able to rely on is that I will be in the shop every other month. On a positive note I took it in to the dealership for a fuel system problem that Mercedes were covering under an extended warranty and the service was great. They treated me very well, fed me and made me comfortable. And the car is a dream to drive when its working but I have a problem with the esp and some brake sensor now that is gonna cost me 2 grand bringing up the cost of repairs to near what I paid for the car in the first place in less than a year. There is no reason for anyone to buy a used Mercedes. The only people who can afford the repair costs of a Mercedes are the people who can afford a new Mercedes and if you can afford the repairs on a used Mercedes you should just buy a new Mercedes. Used Mercedes should just go straight to the junkyard so poor people like me dont get tricked into buying these money pits.

I am a successful business person who feels like he has been really screwed over by the hype of Mercedes Benz and their gouging dealers. My 2000 S-500 has been a real piece of ** and now the trade in value is less than a cheap Nissan. I purchased this piece of junk in 2003 with 37,000 miles and have had over $40,000 worth of factory repairs under the original MB warranty and with the extended warranty. And yet, still this hunk of junk continues to break down. Now that this overpriced status symbol is almost worthless. I have learned my lesson. Mercedes Benz and all of your snooty dealers can eat my shorts. I will never purchase any more of these quality cars again. Keep your overpriced garbage!!!

I decide to change my Toyota 1999 Camry and buy well reputed car Mercedes E class. I bought brand new one (e 300 Sedan) in September 2009 with total cost of $80,000. On first week I give complaint that the left window is not sealed and make noise. They refuse to admit that there is wrong with car. At 50,000 km I get warning sign for engine on screen and it turn up that there is problem with fuel injector and they replace most of engine parts. At 90,000 km the car start to give a very loud noise sound at all speeds. The problem found to be with differential. It worn up. My Camry till now with me I never had window problem or engine problem or differentials.

After my car had A3 service at the Lonestar Mercedes-Benz dealership in Calgary, Canada on June 21, 2016, the car started an oil leak. The car was diagnosed of a problem with the dipstick seal on July 27. However, it wasnt the real problem after the second check up was done in August 4. The dealer told me that it was the oil cooler seal which is a completely different thing. The problem wasnt really solved since I found the car still had an oil leak the next day and had to send it back to the dealer again.The worst thing was when I picked up the car on August 10, 2016. There was a big crack found on the windshield which was not on the car when I dropped it off at the dealership. Jeff, a customer service mgr, immediately denied and said that it wasnt their responsibility without even investigating the problem thoroughly. I was told that they can only replace the windshield at my own cost, and has formed no room for negotiation. Followed by a conversation with Doug, an operation mgr, who insisted that they wouldnt take responsibility, but would like to share the cost. After a couple of hours of discussion, the thing turned out to a disagreement of what they offered as I strongly think my car was under the dealers roof when it was being repaired. The dealers must be responsible for the problem they caused. How come I have to pay the damage that I didnt do anything about! The issues just keep coming with this dealer.These guys hang up phones, and even impolitely terminated the conversation and left me alone in the office. I felt bullied when they said, We will only give you this offer whether you accept it or not, the offer is firm and unchanged. I dont need any offer. What I need is the full compensation for the damage occurred at the dealer shop!

This car has had 2 (two) safety related issues in less than 3,000 miles of ownership. Mercedes-Benz is fully aware of these issues but is not fixing the problems. Both Mercedes-Benz and their dealerships do not understand the importance of tracking software on cars and fixing it to avoid problems. Our emergency braking system was shut down by the computer due to software problems. MB should have been able to proactively update the software in order to avoid this problem just based upon the VIN number and production dates. I am waiting for the 3rd safety issue so I can return this car to them under the Lemon Law. Dealerships should be staffed by people who are technically savvy as well as mechanics. Mercedes-Benz is delivering a substandard product due to lack of responsible practices after the product leaves the factory. Do not purchase or lease a GLA250 or believe the reporting on the internet that the 2016 models had safety issues address by the company. Its simply not true.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

I purchased my second Mercedes a 2013 GL450. In the less than year I have owned this, the check engine light has been a three-week issue to fix. Just after I passed the 50K on miles and just over the time of 4 years the check engine light came on again. $150 to diagnose. They required a compression test as the results was a cylinder losing compression. $400 to run compression test. After a few more days I receive a call that the #5 cylinder head is bad and will need replaced. Losing 60% compression, bleed off on idle. The cost for this repair was going to be $15,000.00. My question was what makes this happen to a car with only 53K miles on it? Manufacturer defect or a poor build job? No real answer other than it was going to be expensive due to the parts to replace, labor, machining that would need to be done and about 2 weeks to fix. Shy of an attorney at this point. I said this needs to be taken care of by Mercedes. Is this a common situation? If so then a new class action lawsuit needs to be filed. A few more days and Mercedes said they would split the cost with me. Now we are at $7500 if nothing else is wrong once they get into the engine. Still this should be on them for something this major with a car that has no more miles than this one has. $15K is 1/2 the price of the value of the car almost. Crazy. I have tried to get Mercedes to take care of this one. It should be on them for something this major with a low mileage engine issue. Still fighting trying to get this fixed. Any suggestions? I am open.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz cant do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didnt even empathize or try to advocate for me being that I hadnt even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light.This experience with S really changed my perspective on this company. I am selling my car because I cant believe a brand like Mercedes-Benz couldnt even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that youve amounted to a single percentage. Its incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an S who works as Executive Referral Manager will note that they wont help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

Poor product and services of Mercedes - My car, Mercedes B-180, was driven only for one year and under warranty, refused to start. There was no ignition and was towed Away to Mercedes work shop on 20-9-12 at 7:30AM. Besides my two calls to them and three emails, nobody cared to contact me. Today I was asked for the second key as they suspect something wrong with the key and ignition. No courtesy car or compensation for travel was offered. Communication is standstill, besides the poor quality of the car.

I was excited to buy my smart convertible, which after five years, is sitting in the garage, with the roof not closing. I live in the sub-tropics, rain comes in a split second. Mercedes will not even look at the roof, take the time to try and figure it out, just sent me to a top shop who also had no idea, except to sell an entire new roof, cost over $1500. Service tech said, “Get the roof closed and get rid of it ASAP.” $17000, five years old, trade in value 1500. SHAME ON MERCEDES FOR MAKING A DISPOSABLE CAR!!!

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

On November 2011, my 2005 SLK350 stopped shifting out of first gear. I had car towed to EuroMotors, and they did diagnostic test for $105.00. They told me it would be $4,331.15 to fix. I called a local import repair shop and had it towed to them.The owner of the shop has had the car for 2 months, trying to get parts from Mercedes-Benz. Mercedes keeps saying the repair parts are back-ordered and that Mercedes dealerships get them first. I spoke to a Mercedes service manager in California, who informed me that this transmission valve body and intake manifolds are widespread problems with their cars. I then called MB of North America, and they denied there was a widespread problem and that there is no recall. They told me that the independent import repair owner can order these parts. The owner of the repair shop has called every dealership in the tri-state area and was being told he cant order the parts needed to repair my little red car that I have painstakingly paid for over the last 5 years.I had car towed again to MB Keenan Motors, and they said they have to do a diagnostic test. I told them I already did that and would have results sent to them. No, they said, cant accept tests from different dealership. I have been told that the transmission is a widespread problem, and yet, MB will not recall. I would like to research a class-action suit.

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE vehicle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes around town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support. When the car arrived, the salesman who I dealt with didnt bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman I dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation…. I’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no aftercare provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.

My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a 2011 Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor experience with one of the service advisor of this dealership.This is our story: We were traveling through Southern Oregon and were climbing one of the steep grades of I-5 heading into Grants Pass. Suddenly, we heard a loud “pop” and the Sprinter suddenly lost power. We were in the left lane and had to quickly try to get over. We barely missed getting rear ended by a car and then a big rig. It was terrifying. We managed to get off the Interstate near Hugo, Oregon. We didn’t know it at the time but the Sprinter’s computer deliberately put the van into “limp mode”. This means that the vehicle has a fraction of the power it normally has. When we found a safe place to park, we pulled over and contacted Mercedes Emergency Roadside Assistance. They told us that it would be 2 hours before a tow arrived to take the incapacitated van and us to the M-B Dealership in Medford. We called the M-B Dealership in Medford and let them know what was happening. While we were waiting for the tow, my husband accessed information on the internet and learned that this was likely to be an issue with the Sprinters turbocharger connection to the engine. There seems to be a variety of ways that the turbocharger on this van fails. Some of these failures result in expensive maintenance issues BUT some of them make this van dangerous to drive.My husband told the M-B what he thought the issue might be with this van. Turns out that he was basically correct. We asked the Service Advisor to let us know what was happening with the repair as soon as she knew anything. Not ONCE did this Service Advisor contact us to tell us what was happening in the subsequent 2 days. We were fortunate enough to call and reach another Service Advisor who kindly told us that the problem WAS the connection between the Turbo and the Sprinter’s engine and that it would take about 4 hours to repair.I later called the Service Manager and tried to figure out if there was a reason why the Service Advisor never bothered to return our calls. Of course, the Service Manager never called me back. Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life threatening experience and the callous way the Service Advisor treated us that I would never buy a Mercedes vehicle and I will do what I can to warn anyone to stay away from the Sprinter van.

2003-2006 E series Mercedes in fact a majority of MBZ in these years use a sensotronic braking system SBC provided by Bosch. It has a secret limited number of uses before the computer renders the car inoperable. There were tons of problems with these and Mercedes and Bosch placed a 10 year unlimited warranty on them. Well mine went out at 9 years and instead of replacing it, the dealer reprogrammed it as directed by Mercedes and Bosch to allow for more brake actuators insisting there was no need at that time to replace it. I voiced my concerns at that time as I already knew from 100s of other owners that this thing is a time bomb. Well it lasted 3 months beyond the warranty and failed. This part costs 50% of the total vehicle current value and my car is cherry. I contacted Mercedes and they told me to go pound sand in a professional manner of course. Second Mercedes and now LAST Mercedes, probably have 5 -10 more cars in my lifetime, they would probably all have been MBZ. This was a deliberate avoidance of making the right repair the first time knowing full well they just increased the cycle count based on our driving habits to get us out of warranty. Mercedes plan is to get all these cars off the road because they are accidents waiting to happen, huge liability tail risk. When these controllers fail you have virtually no brakes. My real anger comes from their blatant dodging of the warranty and second such poor customer service on a for the most part quality piece of equipment. The whole thing reeks of fraud pure and simple.

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

My husband and I own a business and finally had the fund to purchase a brand new special order 2013 Mercedes Sprinter Van in Fall 2013: FOR CASH, No Financing!! Month one he had brake and electrical issues & each time he went back they told him he was crazy. Month 2-5 (last time brought in was one week ago) weekly visits for failing brakes, emergency lights coming on and scary noises from the van. Each time they find nothing and they tell us there is no recall. How can something become a recall if they wont report the finding??? We were forced to started videotaping things to send them but magically they would tell us it was something he did. The van has less than 2,000 miles but we are the issue. This van has been in and out of service every month but they cant find anything wrong. Each time its there, we lose money, so why would we want to waste their time and ours??? At one time they had it in the shop for over 2 weeks!!! We never had these issues with our used vans. My main fear is the brakes stop working when I have my kids in there or some child is crossing the street and the brakes dont work. We are told every time that they cant find anything wrong. We spent over $55,000 cash and we lose money every time is sits in the shop. The service people have not helped us at all in this dealership and we dont want anyone else to go through this!!! I dont know where else to turn!!!

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

This is my second C class and the tire quality has definitely deteriorated. The tires dont reflect the high quality and brand name associated with it. I have had several punctures over the past 2 years, the tires wear rapidly. My husband drives his BMW very similar to my C class and his tires and service is far superior. Every tire mechanic seems to concur. Its such a shame.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

I have a Mercedes E350 and purchased MBrace for roadside assistance. I have unfortunately had to use it about 6 times diue to the low profile tires and NJ roads! One time I waited 4 hours on the side of a busy highway. Apparently they canceled my roadside assistance because when I called they asked if I was in a safe area and I said no so they said they would send police to put out flares or park behind me. The police never showed and why would they cancel my tire change to begin with??? The next time they said due to my location, they couldnt help me, after being cut off 4, yes, 4 times waiting on hold and having to call back!Another time I waited an hour and a half and when the guy finally came, he broke off the piece that is supposed to be removed to allow the jack to sit against the underside of my car. I called roadside assistance another time and it rang, said it was connected and no one came on to help me. I had to hang up each time. I called the info button to speak with someone and she just connected me and I was cut off again! The service is worthless and expensive!

Top notch German made car. Drives like a dream, very few mechanical issues and is truly luxurious inside. This car is both beautiful and functional. It’s got the traditional Mercedes look and classic feel that gives a nod to the past while driving you into the future.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.